PSU Master Answers Site

Thank you for your enrollment in a PSU program! Because online certification is a different process than residency, this site has answers to many questions about process, exams, certification, timing and communications. Please read each section carefully to get maximum benefits from your new credentials...

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I got an automated email!

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I Can't Seem to Access my Course, where is it?

There are three formats for courses: 1. An email we send you with a private user ID and password for the course site.  2. A PDF file attached to an email we send you. 3. A DVD or CD for some courses.

If you did not get the email (they are always sent within 48 business hours of your order), it either went into your spam folder, or you used an email address that is old or is not working. WARNING: PURCHASERS SOMETIMES USE OLD EMAIL ADDRESSES! In those cases, your course(s) and ALL OUR NOTICES and communications went to a wrong email! Email us urgently here with the subject: Bad Email Address if you did not hear from us within 72 business hours of ordering.

If you got your email, and don't seem to be able to get into the course site, please note that the user ID (a single word, NOT your name or email), is always lower case (small letters), and the password is always a number. AOL and some other users can't get onto the course sites without the full HTTP://www. address.com/html.etc WITH ALL THE SLASHES! Be SURE to put the course address in with the FULL address if you use AOL. If you still can't get in, get on the web through another ISP, or get on with AOL, close the AOL browser, open another browser (IE, NN, Firefox, etc. which are free) and get on OUTSIDE of AOL. AOL is simply TERRIBLE about secure sites, spam, etc.

If your course is an attached PDF, double click it and it will open with Adobe reader. Nearly every computer now has Adobe reader, but if you don't, you can download it free at Adobe.com. Some ISPs (Charter, cable providers, etc.) cut off attachments and you have to add our address (mail at zpsu.com) to your address book to get attachments. DO THIS AS SOON AS YOU ORDER SO ONE OF OUR ATTEMPTS GETS THROUGH!

If all else fails, we do send a mail package to you within a week of your order and your account is still in good standing and your certs validated. You do NOT have to sit for a separate association exam once you get your cert! Click HERE for information on association certs, badges and IDs.
Already a GRAD? Click HERE for Specialty Credentials!

...Click HERE for Badges, Bonds, ID's, Association Certs, etc...

...Pastoral Counseling Grad Specials...

URGENT! Before you worry about not receiving a communication, course or benefit, read this ENTIRE SITE CAREFULLY! It gives answers to many of the most frequent questions about benefits, process and communication. THANK YOU for being a valued grad and network member!

Bonding Note: Many of PSU's programs began as due diligence for bond originators, and this is still a very large part of our portfolio. For a professional to get certified or re-certified for their bond, a due diligence/ testing organization has to certify to the bond underwriter that the program participant meets minimum bonding requirements. Trade pros need bonds and CEU's to either get licensed, or keep their license, and PSU is the underlying bond approval source for the largest professional associations in the world, from Nuclear Engineers to Medicine, Military, Law Enforcement, Information technology, and Home based businesses. Pros that lose their bonds are sent to PSU by the granting association for remedial review and re-certification! If you didn't get your credential at PSU, and you then find you need a bond, you might be surprised to learn that PSU is actually accepting, rejecting, or approving your bond in the background! This is one of our largest divisions, and our underwriters include GE Capital, Wells Fargo, AIG, and hundreds of other surety originators and underwriters. Our lucky grads meet the requirements right out of the box--as they are built into every program and association recommendation we send. Often your first 90 day's association membership, or a discount, including exam waivers, are INCLUDED with your PSU cert as well. 

CLICK HERE to CONTACT US for any reason!